We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been working on getting my dog comfortable with the nail grinder. After a couple of weeks of daily treat sessions with the grinder on and off I have been able to have a calm grooming session with him. The grinder does what it is meant to, grinding down the nail allowing you to remove sharp edges or even shorten the nails. It is not too noisy and has nice features such as the guard and light. Wish me luck getting the cat on board!
I am very surprised in how quickly the package arrived! the box was a bit rough, but the inside is perfectly good! I definitely recommend!
We have a large dog who is scared of his shadow. He actually allowed (tolerated) us to grind his nails. The grinder was not loud so that was helpful in keeping him calm. His nails are very thick and difficult to cut, so it we were able to grind and round off his nails. Smoothing his nails also made his run on our hardwood floors more gentle. If you grind them indoors, just put a paper towel under his paw to catch the dust....then just pick up and throw away. Easy.
We use this on our German Shepherd. Because she is a rescue and her nails had never been trimmed, we used clippers to get a bit off first then finished with this nail grinder. The grinder is all we have needed to use since. It is pretty quiet and the light is very helpful. A few treats along the way and she was very willing to let us work on her. It seems to hold a charge well and seems sturdy. Definitely easier than clippers although it takes a little longer, but no worries about going too deep! Glad we got it and I would purchase again.
MUST get your cats a nail grinder grooming machine, as the old machine didn't work and she didn't groom the paws. Sadly to say that my wife is scratched by the cat while bathing for the cat. Lessons from the past, we bought the new one and it is suitable for cats and dogs(my neighbor borrow it). Has completed a nice job.